Plainweave ("we," "us," or "our") operates the website plainweave.io and sells Plainweave Desk, a one-time-purchase software product for service businesses. This Privacy Policy explains what information we collect, how we use it, and your rights.
Plainweave Desk is designed to keep your data private. The software:
We have no ability to see, access, or retrieve the data you enter into Plainweave Desk. Your client lists, invoices, visit records, financial data, and all other business information remain exclusively on your hardware under your control.
We collect limited information only during the purchase process and when you visit our website:
Purchase information: When you buy Plainweave Desk, we collect your name, email address, and payment information (credit card or other payment method). Payment processing is handled by our third-party payment processor, and we do not store your full credit card number.
Email address: We retain your email address to deliver your purchase, send your download link, and communicate important product updates (such as security patches). You may opt out of non-essential emails at any time.
Website: Our website (plainweave.io) does not use analytics, cookies, tracking pixels, or any form of visitor tracking. We don't know who visits our site, how often, or from where, and we like it that way.
We use the information we collect to:
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We use the following third-party services in connection with purchases:
We retain your email address and purchase records for as long as necessary to provide product support and comply with legal, tax, and accounting requirements. You may request deletion of your personal data by contacting us (see Section 9), subject to any legal retention obligations.
We use industry-standard security measures to protect the limited personal information we hold. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to:
To exercise any of these rights, contact us using the information in Section 9.
If you have questions about this Privacy Policy or want to exercise your data rights, contact us at:
Email: charlie@plainweave.io
We may update this Privacy Policy from time to time. We will notify existing customers of material changes via email. The "Last updated" date at the top of this page indicates when this policy was last revised.